Citi Global Wallet benefit displayed in Partner app
Benefits about Citibank's Global Wallet are displayed with a link to learn more.
(There can be multiple entry points. This is just an example to illustrate how the journey could begin.)
Find out more about Global Wallet feature
Customers apply to open account
Customers can open an account with Citibank or apply for an account.
Customers provide minimal details to Citibank that include their basic information like title, first name, last name, phone number, and email address.
Confirmation message displayed to customers
A confirmation message is displayed to customers along with a link to complete their application on Citibank Online.
An email notification will also be sent as a reminder to complete the application.
Customer notification upon account opening
Start using Global Wallet in Partner app
Citibank can send an event to partner upon account creation so that customers will be able to use the Global Wallet feature in Partner app.
Customers validate the one-time password sent to their registered mobile number
Refresh access token
Turn on Global Wallet
View Global Wallet
Customer can view list of available currencies that they can convert their money into.
As soon as the customer chooses a currency, a new currency account will be created and linked to the wallet in the background.
Top up Global Wallet
Review and confirmation
Customers can review the transaction details before confirming.
(Customers might be requested to enter OTP upon confirmation.)