Customer Demographics
Customers
Customer Demographics
User-friendly and convenient method for customers to update their demographic details including their correspondence address, email address and phone number.
Australia
Customers can update their contact details
Customers can update their contact details anytime from the third-party site.
Secure identification
Customers can log in to Citi securely with their Citi user ID and password.
Refer to the API callout for information about retrieving an authorization code.
Customer consent
Customers can authorize Citi to share their data with third-party providers that they trust by clicking on 'Authorize'. After successful authorization, an access token is issued to the third party.
Customers validate the one-time password sent to their registered mobile number
Consenting customers can receive a one-time password from Citi on their registered mobile number and then validate it. In the three-legged OAuth flow, one-time password validation is based on a fraud and risk recommendation, but is not mandatory.
Customers review and update their contact information
Customers are given the option to review their address, email address and phone number details. They can choose any one option at a time and update the corresponding details.
Customers review their address details
Customers can revisit the address details that they shared earlier and update their details by clicking on 'Edit'. Address details include fields like address type, address line 1, city, state, postcode, country, etc.
Customers update their address details
After making the desired changes to their address details, customers can click 'Save' to save these changes.
Is the mailing address the same as the residence address?
Customers will be prompted to specify if their mailing address is the same as their residence address. If they select 'Yes', they simply click on 'Save' to save the address details.
Customers share their mailing address details
By clicking 'No', customers indicate that their mailing address is not the same as their residence address. After clicking 'Save', they will be taken to a page where they can provide their mailing address details.
Customers update their mailing address
Customers share their mailing address details such as address type, address line 1, etc., and then click on 'Save' to save their changes.
Customers continue to update their mailing address details
Customers can continue to provide their new mailing address details which include city, state, postcode, country, etc., and then click on 'Save' to save their changes.
Validate the one-time password before updating address details
Customers need to validate the one-time password sent by Citi on their registered mobile number to confirm their address update. Refer to API Callout 1 for information about retrieving an access token and API Callout 2 for information on the address update confirmation.
Address update confirmation
After the one-time password validation, customers receive a confirmation message from Citibank to let them know that their address details have been successfully updated.
Customers review their email address details
Customers review their primary and alternate email addresses and click on 'Edit' to make any desired changes.
Customers update their email address
After making the desired changes to their email address details, customers can click on 'Save' to save these changes.
Validate the one-time password before updating email address details
Customers receive a one-time password from Citi on their registered mobile number and then validate it to confirm their email address update. Refer to API Callout 1 for information about retrieving an access token and API Callout 2 for information about the email address update confirmation.
Email address update confirmation
After the one-time password validation, customers receive a confirmation message from Citibank to let them know that their email address details have been successfully updated.
Customers review their phone number details
Customers can review their phone number details including home phone number, business phone number and mobile number. They can then click on 'Edit' to make any desired changes.
Customers update their phone number
After making the desired changes to their phone number details, customers can click on 'Save' to save their changes.
Validate the one-time password before updating phone number
Customers receive a one-time password from Citi on their registered mobile number and then validate it to confirm their phone number update. Refer to API Callout 1 for information about retrieving an access token and API Callout 2 for information about the phone number update confirmation.
Phone number update confirmation
After the one-time password validation, customers receive a confirmation message from Citibank to let them know that their phone number details have been successfully updated.
