Card Lost or Stolen

Cards

Card Lost or Stolen

Customers can request to either block or block and replace their card in case of loss or theft to prevent any misuse or fraudulent activity. They can also request a card replacement if their card gets damaged.

Australia

Citibank ensures the protection of customers' cards and bank accounts

Customers can easily report their missing or stolen card to Citibank and have it blocked instantly to avoid any misuse or fraudulent activity. They can also replace their old card with a new one in case of any damage.

Secure identification

Customers can log in securely with their Citi user ID and password.

Refer to the below API callout for information on retrieving authorization code.

API(s) Callout

View Api Callout 1 >

Customer consent

Customers are presented with Citi’s consent page where they can review the Terms & Conditions regarding what account information will and will not be shared with the third-party application. If they agree, the customers click on ‘Authorize'.

Customers validate the one-time password sent to their registered mobile number

Customers validate the one-time password sent to their registered mobile number. In the three-legged OAuth flow, one-time password validation is based on a fraud and risk recommendation, which is not mandatory. 

Refer to the below API callout for information on retrieving access token.

API(s) Callout

View Api Callout 1 >

Customers select the card to be blocked or replaced

Customers can view their credit and debit cards and select the card they need to either block or replace. Refer to the below API callout for information on retrieving card details.

API(s) Callout

View Api Callout 1 >

Customers review their card details

Customers can review the details of their selected card such as closing balance, minimum payment due, payment due date, etc.. They click on the type of request they wish to submit, and then click on 'Proceed'.

Customers submit the request for card blocking or replacement

Customers can either request to immediately block their card or lock it temporarily and then click on 'Submit'. If they choose to block their card, a replacement card will be sent to their registered address. 

 

Refer to the below API callout for information on reporting a lost or stolen card.

API(s) Callout

View Api Callout 1 >

Request confirmation

Customers get a confirmation message after submitting their card block or replace request. A new card is issued to the customer if a replacement request was raised for a damaged card.