Card Activation and Deactivation

Cards

Card Activation and Deactivation

After receiving the credit or debit card, the next step for the cardholder is to activate it. Citibank provides a convenient and hassle-free process to not only activate your card instantly before usage but also to deactivate it in case of theft or loss to prevent any kind of fraudulent activity.

Australia

On-demand card activation

Customers have to activate their card before they can make purchases.

Secure identification

Customers can log in to Citi securely with their Citi user ID and password. Refer to the API callout for information on retrieving the authorization code.

API(s) Callout

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Customer consent

Customers provide their consent to Citi to share data with third parties that they trust by clicking on ‘Authorize’. After successful authorization, an access token is issued to the partner.

Customers validate the one-time password sent to their registered mobile number

Customers validate the one-time password sent to their registered mobile number. In three-legged auth flow, one-time password validation is based on a fraud and risk recommendation, but it is not mandatory.

API(s) Callout

View Api Callout 1 >

Select the card for activation or deactivation

From the list of available cards, the customers select the card requiring activation or deactivation.

 

Refer to the API callout for information about retrieving card details.

API(s) Callout

View Api Callout 1 >

Customer's card details

Card details for the selected card including card number, current available balance, last transaction and statement balance are displayed. Customers then click on 'Activate Now' to begin the activation process.

Activate existing card or a replacement card

Customers can activate either their existing card which is about to expire or a replacement card once it is received. By clicking on 'Yes, activate my card', the customers provide their consent for the card activation.

Validate the one-time password generated from Citi Mobile ® Token

Customers can validate the one-time password generated from their Citi Mobile® Token. Alternatively, they also have the option to receive a one-time password on their registered mobile number by clicking on the link 'Send one-time password via SMS instead' at the bottom of the screen.

Validate the one-time password received on registered mobile number

Customers have to validate the one-time password received on their registered mobile number. Alternatively, they also have the option to generate a one-time password from their Citi Mobile® Token by clicking on the link ‘Use Citi Mobile® Token instead’ at the bottom of the image.

API(s) Callout

View Api Callout 1 >

First-time activation of the card

For the first-time activation of their card, customers provide the CVV of their card and click on 'Activate' button. CVV is only required for first-time activation.

 

Refer to the API callout for information about card activation.

API(s) Callout

View Api Callout 1 >

Enable card for overseas usage

After card activation, customers can enable their card for overseas usage. They can also disable this feature if the card is already enabled for overseas usage.

 

Refer to API Callout 1 for information about retrieving all cards details and API Callout 2 for enabling overseas usage.

API(s) Callout

View Api Callout 1 > View Api Callout 2 >

Activate card perpetually for overseas usage

Customers have the option to activate their card either perpetually or for a specific period of time. If they select 'Activate perpetually', then the card becomes activated for an unlimited period of time. Click on 'Activate card for overseas use' to trigger the overseas usage activation API.

API(s) Callout

View Api Callout 1 >

Activate card for overseas usage for a specific date range

Customers can opt to activate their card for overseas usage for a specific duration by selecting the start date and end date. Click on 'Activate card for overseas usage' to trigger the overseas usage activation API.

API(s) Callout

View Api Callout 1 >

Customers activate their card for overseas usage

Customers can either provide their consent for activating their cards for overseas usage by clicking on 'Yes, activate my card',  or cancel by clicking on 'No, maybe later'.

API(s) Callout

View Api Callout 1 >

Customers validate the one-time password generated from Citi Mobile ® Token

Customers can validate the one-time password generated from their Citi Mobile® Token. Alternatively, they also have the option to receive a one-time password on their registered mobile number by clicking on the link 'Send one-time password via SMS instead' at the bottom of the screen.

Customers validate the one-time password received on their registered mobile number

Customers have to validate the one-time password received on their registered mobile number. Alternatively, they also have the option to generate a one-time password from their Citi Mobile® Token by clicking on the link ‘Use Citi Mobile® Token instead’ at the bottom of the image.

API(s) Callout

View Api Callout 1 >

Card activation confirmation for overseas usage

Customers receive a notification message after their card is enabled for overseas usage.

API(s) Callout

View Api Callout 1 >

Select the card to be locked

Customers have the option to immediately lock their card in case of any theft or mishandling. They can choose the card from a list of available cards and proceed with the locking procedure. Locking a card restricts the physical usage of a card.

 

Refer to the API callout for information about retrieving card details.

API(s) Callout

View Api Callout 1 >

Customers lock the selected card

Customers can lock the selected card by clicking on 'Lock local card'. The card can be locked for local usage only. For overseas usage, only the deactivation option is available.

API(s) Callout

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Customers confirm card locking

After selecting the option to lock their local card, customers need to confirm their action by clicking on 'Yes, lock my card'.

API(s) Callout

View Api Callout 1 >

Validation of the one-time password generated from Citi Mobile ® Token

Customers can validate the one-time password generated from their Citi Mobile® Token. Alternatively, they also have the option to receive a one-time password on their registered mobile number by clicking on the link 'Send one-time password via SMS insetad' at the bottom of the screen.

Validation of the one-time password received on registered mobile number

Customers have to validate the one-time password received on their registered mobile number. Alternatively, they also have the option to generate a one-time password from their Citi Mobile® Token by clicking on the link ‘Use Citi Mobile® Token instead’ at the bottom of the image.

API(s) Callout

View Api Callout 1 >

Confirmation of card locking

Customers receive a notification message after their card is locked for local usage.

Select the card to be unlocked

Customers can unlock their card by selecting it from a list of available cards and proceed with the unlocking procedure.

 

Refer to the API callout for information about retrieving card details.

API(s) Callout

View Api Callout 1 >

Customers unlock the selected card

Customers unlock the selected card by clicking on 'Unlock local card'.

API(s) Callout

View Api Callout 1 >

Customers confirm card unlocking

After selecting the option to unlock their local card, customers need to confirm their action by clicking on 'Yes, unlock my card'.

API(s) Callout

View Api Callout 1 >

Validate the one-time password generated from Citi Mobile ® Token

Customers can validate the one-time password generated from their Citi Mobile® Token. Alternatively, they also have the option to receive a one-time password on their registered mobile number by clicking on the link 'Send one-time password via SMS instead' at the bottom of the screen.

Validate the one-time password received on registered mobile number

Customers have to validate the one-time password received on their registered mobile number. Alternatively, they also have the option to generate a one-time password from their Citi Mobile® Token by clicking on the link ‘Use Citi Mobile® Token instead’ at the bottom of the image.

API(s) Callout

View Api Callout 1 >

Confirmation of card unlocking

Customers receive a notification message after their card is unlocked for local usage.

Select the card for overseas deactivation

From the list of available cards, the customers select the card requiring overseas deactivation.

 

Refer to the API callout for information about retrieving card details.

API(s) Callout

View Api Callout 1 >

Display selected card details

Details including card number, current available balance, last transaction and statement balance for the card selected by customers are displayed. Customers can click on 'Deactivate card for overseas usage' to begin the deactivation process for the card's overseas usage.

Deactivate card for overseas usage

Customers can deactivate the overseas usage of their card either in case of theft or loss to avoid any kind of fraudulent activity. By clicking on 'Yes, deactivate my card for overseas usage', the customers provide their consent for the deactivation of their card's overseas usage.

API(s) Callout

View Api Callout 1 > View Api Callout 2 >

Validation of the one-time password generated from Citi Mobile ® Token

Customers can validate the one-time password generated from their Citi Mobile® Token. Alternatively, they also have the option to receive a one-time password on their registered mobile number by clicking on the link 'Send one-time password via SMS instead' at the bottom of the screen.

Validation of the one-time password received on registered mobile number

Customers have to validate the one-time password received on their registered mobile number. Alternatively, they also have the option to generate a one-time password from their Citi Mobile® Token by clicking on the link ‘Use Citi Mobile® Token instead’ at the bottom of the image.

API(s) Callout

View Api Callout 1 >

Card overseas usage deactivation confirmation

Customers receive a notification message after their card is deactivated for overseas usage.