Speed to Market
(compared to 18 mos.)
Customers don’t want to use multiple apps to manage their finances and reward points
When Qantas Airlines partnered with Citi to whitelabel their Premier credit cards (Titanium, Platinum and Everyday), they wanted to make card management so smooth, users could not only stay in the Qantas Money app to manage their card, they could also view rewards points and information from other accounts as well. By keeping customers in the app, Qantas could reduce these pain points for card users and drive brand loyalty on travel services.
The Qantas Money app
To solve this problem, Qantas created an app that could manage the customer's card and rewards, as well as their personal finances.
With this innovative app, customers can:
- Easily view and pay their card balance
- View Frequent Flyer miles
- Track and compare spending and transactions across accounts
Here’s how Citi powers this one-of-a-kind customer experience
Credit Card Application
In addition to the app, the Qantas Money website integrates the Citi Onboarding API to enable customers to have a fast and seamless credit card application experience.
Ease and control
Customers have full control of their Qantas Premier account with features like Bpay, reporting lost or stolen cards and keeping their Citi-held account information up to date.
Earn more points
The Qantas Money app serves retail offers so customers can earn additional points toward their Qantas rewards point balance.
Qantas used Citi APIs to power their solution
leveraged in Qantas Money
Qantas has partnered with Citi to bring three credit cards to market in 2.5 years. Their knowledge and expertise have been critical to the success and growth of the Qantas Money brand.
The Result: Massive engagement
points earned on Premier credit cards
iOS & Android app downloads
Awarded the Mozo Credit Card Innovation Award
Within the first year, the Qantas Money app was downloaded a whopping 150K+ times. For an integration like Qantas Money, the estimated time to market is 18 months. With the help of Citi APIs, the time to market was reduced to a mere 9 months. Together, Citi and Qantas created a new, streamlined customer experience and helped customers better manage their financial lives.
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