Qantas

Speed to Market

9 mos.

(Compaged to 18 mos.)

Industry

Travel

 

Market

Australia

APIs Used

Onboarding

Accounts

Customers

Money Mvmt.

Services

Cards

Utilities

THE PROBLEM

Customers don’t want to use multiple apps to manage their finances and reward points

When Qantas Airlines partnered with Citi to white label their premier credit cards (Titanium, Platinum and Everyday), they wanted to made card managements so smooth, users could not only stay in the Qantas Money app to manage their card, they could also view rewards points and information from other accounts as well. By keeping customers in the app, Qantas could reduce these pain points for card users and drive brand loyalty on travel services.

THE SOLUTION

The Qantas Money app

To solve this problem, Qantas created an app that could manage the customer’s card and rewards, as well as their personal finances.

 

With this innovative app, customers can:

  • Easily view and pay their card balance
  • View Frequent Flyer miles
Track and compare spending and transactions across accounts

Here’s how Citi powers this one-of-a-kind customer experience

 

Credit Card Application

In addition to the app, the Qantas Money website integrates the Citi Onboarding API to enable customers to have a fast and seamless credit card application experience.

Ease and control

Customers have full control of their Qantas Premier account with features like Bpay, reporting lost or stolen cards and keeping their Citi-held account information up to date.

Earn more points

The Qantas Money app serves retail offers so customers can earn additional points toward their Qantas rewards point balance.

Qantas used Citi APIs to power their solution

40 APIs

leveraged in Qantas Money

By working with Citi, Qantas was able to bring three credit cards to market in 2.5 years. Their knowledge and expertise have been critical to the success and growth of the Qantas Money brand.

-Olivia Worth, Chief Executive Officer, Qantas Loyalty

The Result: Massive engagement

4.3 billion

points earned on Premier credit cards

150K+

iOS & Android app downloads

1st place

Awarded the Mozo Credit Card Innovation Award

Within the first year, the Qantas Money app was downloaded a whopping 150K+ times. For an integration like Qantas Money, the estimated time to market is 18 months. With the help of Citi APIs, the time to market was reduced to a mere 9 months. Together, Citi and Qantas created a new, streamlined customer experience and helped customers better manage their financial lives.

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